Sentiment Analysis


What you will get!

Gain insights into the emotional tones and semantic subtleties embedded in text feedback, customer surveys, product reviews, etc.

Based on psychographic profiling, our data scientists utilize your customer feedback, product reviews, customer surveys, etc. to segment your target audience into meaningful groups to understand their needs and desires.

Customer Sentiment and Psychographic Analysis

  • Psychographics analysis of your customer feedback using advanced data science techniques.
  • Primarily focus on understanding the emotional attitudes of your customers, their values, opinions, and interests.
  • This will help to shape your marketing strategies, and customer services more effectively.
  • Sentiment Analysis: Determine if the sentiment expressed in feedback is positive, negative, or neutral.
  • Go beyond just sentiment analysis to specific emotions like joy, surprise, anger, and fear. This can help in understanding the emotional triggers associated with different aspects of your products or services.

We have fine-tuned our models to capture industry-specific sentiment nuances more effectively, thereby tailoring our analysis to meet the unique needs of our clients.

A Dive deep into your call data to understand customer’s needs and trends

  • Harness the power of data to gain a 360° view of your customer interactions.
  • With our expert analysis you can refine your scripts to connect better and convert more.
  • Our cutting-edge analysis turns your call centre data into actionable wisdom. This empowers you to craft messages that resonate deeply, fostering stronger relationships with your customers.

For very large datasets

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